If you wish to return a book, you may return it within 14-DAYS for full refund or exchange. Books must be returned in the same condition that they were mailed to you. Please pack them well to avoid any potential for the loss of your refund or a partial refund.
Any book that arrives having received damage from the postal carrier is eligible for a partial or full refund.
If you wish to make a return, reach out through the Customer Support Chat Portal at the bottom of the screen. The bookkeeper at Scholomance monitors the chat portal 4 day a week. If you reach out outside of business hours, I will get back to you asap during regular business hours.
ChargeBack / Credit Card Dispute Policy : If you are unhappy with a purchase and need assistance or wish to return an item, Scholomance Rare Books is very accommodating to customers. I aim to make happy customers. However, I wont tolerate chargebacks / credit card disputes that occur without reaching out first. If you ever initiate a charge back without first reaching out to the customer support portal and giving me the chance to correct the problem or issue a refund, you will be banned from the store for life.